Please review our shipping policy carefully before placing your order.
FREE SHIPPING! We offer free shipping to customers throughout the contiguous 48 United States and Canada, including additional delivery services at no extra charge.
Please be aware that seasonal shipping delays may occur. Some orders may take up to 3 weeks to arrive. If you need a product urgently, please contact us to confirm inventory availability and estimated delivery times.
We also offer shipping to Alaska and Hawaii. Please contact us before placing your order to confirm delivery availability and obtain shipping details.
Shipping Coverage
- Free shipping throughout the contiguous 48 United States and Canada.
- Orders are shipped through specialized freight carriers.
- Order processing time: 6–10 business days.
- Delivery times may vary depending on the customer's location, product availability, and freight carrier.
- During peak seasonal periods, some shipments may take up to 3 weeks to arrive.
Shipping for Two-Post and Four-Post Lifts
- We provide free forklift unloading service when available at the delivery location.
- Customers will not be charged any additional fees for forklift unloading when this service is available.
- If forklift unloading is unavailable at the delivery location, we can arrange delivery to a freight terminal for customer pickup, subject to available arrangements.
We strive to provide a convenient and hassle-free shipping experience without additional shipping charges for the included services.
Additional Services & Fees
We offer the following services free of charge:
- Standard Shipping: Completely free.
- Residential Delivery: Free.
- Liftgate Service: Completely free when available for the requested product.
- Forklift Unloading Service: Free when available at the delivery location.
Our goal is to provide a convenient and transparent shopping experience without additional charges for the shipping services listed above.
Delayed Shipments & Storage Fees
- Customers who require delayed shipment must notify us when placing their order.
- If delayed shipping is not requested in advance, customers should be prepared to receive their shipment according to the estimated delivery date provided in the carrier's tracking information.
- If a customer is unable to accept delivery and the carrier is required to hold or store the shipment, additional storage or holding fees may apply. Any such fees charged by the carrier will be the customer's responsibility.
Change of Delivery Address
- Please verify that your shipping address is correct before your order is shipped.
- Once an order has shipped, any request to change the delivery address may result in a reconsignment fee charged by the freight carrier. Any applicable fees resulting from the address change will be the customer's responsibility.
Customer Responsibilities
- Customers must coordinate to receive their shipment on the scheduled delivery date.
- We provide free forklift unloading when available at the delivery location.
- If forklift unloading is unavailable, please contact us in advance to arrange a suitable alternative delivery or pickup method.
- Customers are responsible for any redelivery fees if delivery cannot be completed because the shipment cannot be received.
- Do not sign for damaged or incomplete shipments. Contact our Customer Service team immediately if any items are missing or damaged.
Shipment Inspection & Claims
- Carefully inspect your order before signing the Bill of Lading (BOL) or delivery receipt.
- All visible damage or missing items must be noted on the delivery receipt at the time of delivery.
- Report any concealed damage or missing items to our Customer Service team within 48 hours of delivery.
- Due to the nature of freight shipping, minor scratches or cosmetic imperfections may occur and are considered normal. These cosmetic issues are not covered under warranty.
- Any compensation for cosmetic damage caused during shipping is determined by the freight carrier and is subject to its approval.
- If no issues are noted at the time of delivery, the shipment will be considered received in satisfactory condition.
Reporting Shipping Damage
To submit a claim for damaged or missing items, please complete our Shipping Damage Report Form using the link below:
https://katoolautoequipment.zendesk.com/hc/en-us/requests/new?ticket_form_id=35180736771732